Job Description

Job Summary

The Assistant Manager oversees daily operations at our flagship store in Winter Park focusing on people management, and operational excellence. This role ensures a unified brand message across stores while fostering a welcoming environment for staff and customers. Key responsibilities include managing booksellers, supporting in-store marketing efforts, and collaborating with the broader management team.

Key Responsibilities

1. Daily Operations:
• Manage daily store operations, including scheduling and opening/closing procedures.
• Ensure smooth communication and alignment between both store locations.
• Create and Manage Monthly and Daily schedules.
2. Team Management:
• Supervise and schedule booksellers, fostering a positive and collaborative work environment.
• Train and mentor staff to deliver exceptional customer service.
3. Customer Service:
• Lead by example to provide excellent customer service.
• Resolve customer concerns and ensure a positive shopping experience.
4. Collaboration:
• Work closely with the other Assitant Manager, Buyer, Event Coordinator, Owner, and Business Manager to align strategies and execute store initiatives.
5. Merchandising:
• Maintain visually appealing, organized displays and implement merchandising strategies.
• Coordinate product setups for new releases, events, and promotions with Buyer and management.

Experience & Skills:

• Min 2 years of retail experience, preferably with an independent bookstore.
• Strong leadership, organizational, and communication skills.
• Proficiency with retail POS systems, MS Office and other planning software.
• Interest in books and independent bookstores is a plus.

 Working Conditions:

• Full-time, with evening and weekend shifts.
• Physical ability to stand for extended periods and perform light lifting tasks.

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