Bellman/Valet Attendant Job at Marriott Phoenix Resort Tempe at the Buttes, Tempe, AZ

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  • Marriott Phoenix Resort Tempe at the Buttes
  • Tempe, AZ

Job Description

Responsibilities: 

  • Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
  • Informing guests of all the property amenities, hours of operation and local areas of interest and activities.
  • Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services).
  • Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
  • Assisting with arrival of vehicles on the porte cochere and providing information on parking information and retrieval of vehicle.
  • Responsible for doorperson coverage as needed.
  • Maintain front porte-cochere and lobby in a clean and tidy manner.
  • Assist with luggage storage, retrieval, and departure from the room in a timely manner.
  • Attend all designated staff meetings and training sessions.
  • Communicate any needs or concerns within the hotel with the appropriate departments.
  • Delivery of guest requests and final folios to the rooms.
  • Ample knowledge of property layout, activities, outlets, group meetings and hours of operation.
  • Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.
  • Drives automobile to parking space.
  • Takes numbered tag from customer, locates automobile, and surrenders it to customer.

Qualifications:

  • Candidates must have previous customer service experience; hotel experience is preferred.
  • Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
  • Excellent customer service, anticipation of guest needs and problem-solving skills are required.
  • Must have strong communication, presentation, training, and organizational skills.
  • Maintain a professional business appearance, attitude, and performance.
  • Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
  • Must have a valid driver’s license and an excellent driving record.
  • Lift, carry, and place objects weighing up to 50 lbs. without assistance.
  • Move, push, and pull objects weighing up to 200 lbs. without assistance.
  • Stand, walk or sit for an extended period or for an entire work shift.
  • Maintains excellent driving record.
  • Ability to drive a manual shift vehicle.
  • This position is a full-time, on-site position with no work from home flexibility.

About Marriott Phoenix Resort Tempe at the Buttes:

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

Job Tags

Holiday work, Full time, Local area, Outdoor, Flexible hours, Shift work, Night shift,

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