Job Description

Job Description

Job Description

Salary: $22.00 - $30.00 per hour

The Bilingual (Spanish and English) Enhanced Care Management (ECM) Case Manager is responsible for providing comprehensive resources, advocacy, translation and interpreting services and direct support to a diverse population in need of assistance with substance use, medical or behavioral health concerns, food insecurity, and other social determinants of health. This position requires strong collaboration with internal programs and external community-based organizations to ensure clients receive the full spectrum of resources and services available.

The ECM Case Manager must have expertise in harm reduction strategies, substance use treatment, and community resources. This role is integral to the Cal Aim payment reform initiative and requires proficiency with Electronic Health Records (EHR) systems, client enrollment, care plan development, service billing, and completing required documentation in a timely manner.

In addition to technical skills, the ECM Case Manager must demonstrate empathy, effective communication, and the ability to build and maintain positive, trusting relationships with clients. A thorough understanding of relevant processes and the ability to navigate complex client needs will be essential for success in this role.

This is an in-person position, with working hours from Monday to Friday, 8:30 a.m. 5:00 p.m.

*When providing bilingual services, pay will increase by $2.00 per hour.

Duties and Responsibilities:

• Complete thorough Client Needs Assessments following initial Client Services intake
• Perform ongoing assessments, safety planning, and creation of a Care Management plan
• Actively promote client empowerment andself-advocacy
• Provide education and support as needed, including education around Domestic Violence, Sexual Assault, Parenting, Substance Use, etc.
• Maintain thorough and accurate case notes and documentation to track client progress
• Complete initial engagement documentation and meet monthly client billing requirements
• Ensure all informed consents are signed and protocols for information sharing are adhered to
• Provide intensive case management including referrals to services, and regular check in with clients and assisting with transportation to ensure attendance for important appointments.
• Present case information at case staffing meetings to ensure coordinated care
• Participate in shelter case staffing and attend weekly leadership meetings to assess client service and operational goals
• Other duties as assigned
  
• Provide accurate verbal and written translation and interpretation between English and Spanish to support client communication and documentation needs

Knowledge, Skills and Abilities:

• Deep understanding of trauma-informed care principles and best practices in supporting survivors of violence
• Proven ability to manage complex cases and navigate multiple service systems effectively. Demonstrating leadership and initiative
• Strong computer skills and proficiency in case documentation; adept in Microsoft Word, Outlook and other relevant software
• Excellent judgment and problem-solving skills to navigate complicated situations while collaborating with a diverse team of professionals
• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for others experiences, opinions, language, culture and knowledge
• Comprehensive knowledge of community resources and demonstrated ability to ensure effective service coordination
• Valid California drivers license and access to reliable transportation
• Strong communication skills, both within a team setting and with clients
• Time management skills are essential

Education and Experience:

• Fluency in English and Spanish to effectively support clients required
• BA or BS degree in in social work, human services, psychology, or related field preferred; or a minimum of three year experience working with survivors of domestic violence, sexual assault, and/or human trafficking
  
• Basic knowledge and ability to work in computer programs (i.e. Word, Excel, etc.)
• Utilizes Trauma Informed Care and understanding of ACES when working with clients.
• Satisfactory completion of 66-hour domestic violence and sexual assault intervention training (post-hiring requirement) and ongoing completion of continuing education hours to maintain state certification as a domestic violence and sexual assault advocate/counselor
• Ability to pass a background investigation including fingerprinting

Physical Requirements:

• Ability to navigate the shelter facility and assist clients in various areas, which may include walking up and down stairs or moving between offices
• Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support or assistance
• Ability to lift and carry items up to a certain weight (e.g., up to 25 pounds), which may include files, supplies, or assistance for clients if needed

Rate of Pay:

Full Time, Nonexempt

$22.00 - $30.00 an hour DOE

*When providing bilingual services, pay will increase by $2.00 per hour.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) package
• Prestige Urgent Care Membership
• Paid Time Off
• 15 paid Holidays

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