Call Center Manager Job at Arizona Central Credit Union, Phoenix, AZ

YmppTW03b3NnOURuZXpqbENIbElEU0hTaEE9PQ==
  • Arizona Central Credit Union
  • Phoenix, AZ

Job Description

Arizona Central Credit Union Ranked Top 10 Best Places to Work in   AZ for 2025

"The 10 best places to work in financial services" AZBIGMEDIA

Arizona Central Credit Union  offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Role:

A key component of this service delivery is to build long-term member relationships by identifying the members’ needs and offering them a solution that will result in increased engagement with the credit union.  In addition, the position directs the operations of a call center, ensuring the department supports organizational, financial, operational, service and growth plans.  Ensures members and potential members receive timely, courteous and accurate service during every interaction; supports all remote delivery channels. 

Summary of Responsibilities:

  • Direct, develop, motivate, hire and discipline department personnel; and recommend appropriate personnel actions.  Monitor and record the performance of department personnel during phone calls with members and provide feedback to ensure member service and sales goals are consistently met. 
  • Create and achieve Service Level Agreements to respond to member inquiries timely.  Prepare monthly statistical reports detailing credit union wide call volumes. 
  • Monthly KPI report sent to AVP of Member Experience and SVP of Operations/COO. 
  • Meet one on one with your team a minimum of monthly/bi-weekly for coaching and development. 
  • Have one-on-one conversations with your leadership team on a regular basis. 
  • Support your team’s new ideas and be their advocate. 
  • Support organizational objectives and adapt them to your department.  Organizational strategies need to be deployed consistently and should be adaptable to a department’s individual needs. 
  • Ensure your team is adequately trained, enabling them to deliver a premier service to our members. 
  • Eliminate/voice your department’s pain points bringing them to the attention of the AVP of Member Experience.  Look at issues with solutions in mind and what your team can do to improve the situation. 
  • Promote a positive culture within the department, foster strong interdepartmental relationships, and maintain a high performing team environment. 

Schedule:

  • Monday - Friday 8:45 am - 5:45 pm
  • Occasional weekends
  • Remote work is available after 90 days (Hybrid).
​​​​​​​ Skills/ Requirements:​​​​​​​
  • ​​Experience: Five to eight years of similar or related experience
  • Education: Two- year college degree or equivalent

Job Tags

Full time, Remote work, Monday to Friday,

Similar Jobs

St. Joseph Medical Center

Pharmacy Intern Job at St. Joseph Medical Center

Overview We are seeking a Pharmacy Intern, internally referred to as our Student Pharmacist . The Student Pharmacist will a ssist Pharmacists with medication preparation, distribution, and administrative tasks, such as labeling medications, restocking inventory... 

Adelphi Staffing

Emergency Medicine Physician Job at Adelphi Staffing

 ...Cambridge: 27,000 - Athens: 28,000 Support Staff: Admin Support Beds in Dept: - Cambridge: 16 - Athens: 22 EMR: Meditech (Cambridge); Epic (Athens) Travel, lodging, and malpractice insurance covered Requirements: Active OH License BC (ABMS... 

MML Alliance

Company Driver CDL Class A - OTR DRIVER (CPM POSITION) Job at MML Alliance

 ...Equipment: 53 ft Dry Van Experience: Minimum 2 years Compensation & Bonus Structure: Starting pay: $0.60 CPM Performance Bonus: Additional $0.05 CPM for all miles driven in a calendar month if driver exceeds 12,500+ miles/month Weekly miles: 3,000+ miles... 

Aramark

Food Service Worker - Electric Boat Groton (Formerly General Dynamic Electric Groton) Job at Aramark

The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices. Job Responsibilities...

Discount Forklift

CDL Tow Truck Driver Job at Discount Forklift

Class B Tow Truck DriverA Truck Driver is responsible for the transportation of Material Handling Equipment, to and from job sites along with other destinations.Responsibilities and DutiesLoad/unload Material Handling Equipment.Pick up all loads assigned by the...