Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...education that's accessible to normal American families and can rapidly scale. What Youll Do Were bringing on our first Government Relations hire at Primer.This role is simple but hard: be the face of Primer to local and state governments and deliver winning...
...We are hiring Warehouse Workers / Package Handlers for our Santa Maria, CA location. Applying is quick and easy talk to a recruiter today and you could start within the week! Address : 914 W Boone St., Santa Maria, CA 93458 Shift(s) : Days/Hours are subject...
We're Hiring: Remote Chat Assistant at PAR Technology! Are you passionate about tech and customer service? Ready to join a dynamic, fully remote team supporting innovative solutions in the restaurant, retail, and hospitality industries? PAR Technology is looking...
Job DescriptionPosition Title: Snack Bar ManagerDepartment: ProgramsReports to: Director of Club ServicesSalary: Hourly wage based on experience, years of service & educationStatus: Part-time 15-18 hours/weekBASIC FUNCTION: The Snack Bar Manager is responsible...
...Aerotek's client is looking for Controls Installers/Electricians to join their team and assist with commercial project across the U.S... ...performance and safety are expected. Responsibilities Travel to multiple states to perform work at various military installations...