Call Center Manager Job at WyattWorks Plumbing, Wickliffe, OH

WWp1SWxiNHNoOW5rZXozb0MzUk5BeVRTalE9PQ==
  • WyattWorks Plumbing
  • Wickliffe, OH

Job Description

Key Responsibilities

Team Leadership & Management

  • Lead, coach, and develop the call center and dispatch team.
  • Conduct regular one-on-one check-ins, team meetings, and performance reviews.
  • Foster a positive, energetic, and professional culture.

Call Center Operations

  • Oversee inbound and outbound call handling, ensuring calls are answered promptly and effectively.
  • Maintain scripting and call flow consistency to align with company standards.
  • Monitor call quality and provide feedback/training to team members.
  • Track call volume, booking rates, and conversion metrics.

Dispatching

  • Oversee technician scheduling and dispatch to maximize efficiency and customer satisfaction.
  • Ensure jobs are assigned to the right technician based on skill set, location, and workload.
  • Communicate with technicians throughout the day to manage schedules, cancellations, and urgent calls.

Performance & Reporting

  • Develop and track KPIs for both the call center and dispatch.
  • Report weekly on department performance to leadership.
  • Identify and implement process improvements to streamline operations.

Collaboration

  • Work closely with operations, sales, and field managers to align schedules and meet company goals.
  • Support marketing efforts by ensuring call center team communicates promotions, specials, and memberships.

Qualifications

  • Proven experience managing a call center, dispatch team, or similar operations.
  • Strong leadership and people-management skills.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
  • Experience in the trades (plumbing, HVAC, or electrical) preferred but not required.

What We Offer

  • Competitive salary and bonus opportunities.
  • Comprehensive benefits package (health, dental, vision, 401k, etc.).
  • Paid time off and holidays.
  • Opportunities for growth and advancement.
  • A supportive, family-oriented company culture.

How to Apply

If you’re ready to lead a dynamic team, improve processes, and make a meaningful impact, we want to hear from you! Apply today by sending your resume and a short cover letter to

Job Tags

Similar Jobs

Mauro Motors Inc

Social Media Coordinator Job at Mauro Motors Inc

 ...for excellence and innovation in the automotive industry. As we continue to grow, we are looking for a creative and passionate Social Media Coordinator to enhance our online presence and engagement.Job Summary:The Social Media Coordinator will be responsible for... 

General Logistics, Inc.

Class A Class A CDL Truck Driver Job Job at General Logistics, Inc.

Class A Class A CDL Truck Driver JobGeneral Logistics has an exciting new job opportunity for full time Class A & Class B drivers(with brake endorsement) CDL drivers. $2,000 Sign on BonusDrivers can expect to be home everynight, off weekends, drive well maintained... 

DARCARS Automotive Group

Car Sales Representative Job at DARCARS Automotive Group

 ...DARCARS Orange Park CDJR is now hiring Car Sales Representative to join our team!*Top Sales Performers Make $150k+* As a Car Sales Representative , you will be responsible for selling new and used vehicles, delivering exceptional customer service, and achieving... 

Community Influencer

SEO Content Writer Job at Community Influencer

 ...exciting opportunity! POSITION OVERVIEW This is a full-time, salaried position in our Content Marketing Department. For this remote role, you'll need to have the ability to work from home 5 days a week. Typical hours of operation are between 7am - 4pm, Monday -... 

Style Netbox

Public Relations Coordinator Job at Style Netbox

Public Relations CoordinatorCompany: Style NetboxLocation: Cincinnati, OHJob Type: Full-Time, Monday to Friday (8 hours/day)Compensation: $33 - $36 per hourAbout UsAt Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece...