Job Description

Salary: $38,000 - 50,000 per year Requirements:

• Associates degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
• 1-2 years of technical support or help desk experience, or relevant internship
• Strong knowledge of Windows 10/11 operating systems
• Basic understanding of Microsoft 365 applications (Outlook, Teams, Word, Excel)
• Familiarity with Active Directory user management
• Valid drivers license with a clean driving record and reliable transportation
• Comfort with using power tools and hand tools
• Capability to lift and transport items weighing up to 75 pounds regularly
• Willingness to travel to client locations in SD, ND, MN, and NE, primarily for day trips with occasional overnight stays
• Exceptional attention to detail, thoroughness, natural follow-up skills, outstanding communication abilities, and strong documentation skills
• Proficient problem-solving and analytical capabilities
• Ability to work autonomously and collaboratively as part of a team
• Professional demeanor with a strong customer service focus

• Provide first-level technical support via phone, email, and remote assistance tools
• Conduct onsite installations, support visits, and project-related tasks throughout the region
• Install and configure workstations, servers, networking devices, and peripherals
• Manage network cabling installation and termination as needed
• Physically mount and rack server and network equipment
• Diagnose and troubleshoot hardware, software, and network connectivity issues
• Oversee and prioritize support tickets in our ticketing system
• Meticulously document all support interactions and resolutions
• Proactively follow up on open support tickets to ensure complete resolution
• Escalate complex issues to Tier 2/3 engineers as necessary
• Assist with user account management in Microsoft 365 and Active Directory
• Provide end-user support for password resets, email issues, and application troubleshooting
• Ensure compliance with HIPAA regulations in healthcare IT settings
• Participate in on-call rotation for after-hours support needs
• Support workstation setup, deployment, and configuration activities
• Monitor system alerts and address automated notifications
• Contribute to knowledge base documentation and process enhancements
• Maintain comprehensive project documentation and installation records

• Active Directory
• Excel
• Hardware
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365
• TCP/IP

More:

At Kota Technology, we are a prominent Healthcare Managed Services Provider, supporting over 50 medical and dental practices across South Dakota, North Dakota, Minnesota, and Nebraska since our inception in 2015. Our commitment to a flawless security record and HIPAA-compliant technology solutions sets us apart. We are eager to expand our team with skilled individuals looking to make a significant impact in healthcare IT. We offer competitive salaries based on experience, professional development opportunities, and a friendly team environment while promoting career growth and supporting work-life balance.

last updated 3 week of 2026

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