Computer Systems Engineer - IT Solutions Job at Kota Technology, Sioux Falls, SD

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  • Kota Technology
  • Sioux Falls, SD

Job Description

Salary: $38,000 - 50,000 per year Requirements:

  • Associates degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
  • 1-2 years of technical support or help desk experience, or relevant internship
  • Strong knowledge of Windows 10/11 operating systems
  • Basic understanding of Microsoft 365 applications (Outlook, Teams, Word, Excel)
  • Familiarity with Active Directory user management
  • Valid drivers license with a clean driving record and reliable transportation
  • Comfort with using power tools and hand tools
  • Capability to lift and transport items weighing up to 75 pounds regularly
  • Willingness to travel to client locations in SD, ND, MN, and NE, primarily for day trips with occasional overnight stays
  • Exceptional attention to detail, thoroughness, natural follow-up skills, outstanding communication abilities, and strong documentation skills
  • Proficient problem-solving and analytical capabilities
  • Ability to work autonomously and collaboratively as part of a team
  • Professional demeanor with a strong customer service focus
Responsibilities:
  • Provide first-level technical support via phone, email, and remote assistance tools
  • Conduct onsite installations, support visits, and project-related tasks throughout the region
  • Install and configure workstations, servers, networking devices, and peripherals
  • Manage network cabling installation and termination as needed
  • Physically mount and rack server and network equipment
  • Diagnose and troubleshoot hardware, software, and network connectivity issues
  • Oversee and prioritize support tickets in our ticketing system
  • Meticulously document all support interactions and resolutions
  • Proactively follow up on open support tickets to ensure complete resolution
  • Escalate complex issues to Tier 2/3 engineers as necessary
  • Assist with user account management in Microsoft 365 and Active Directory
  • Provide end-user support for password resets, email issues, and application troubleshooting
  • Ensure compliance with HIPAA regulations in healthcare IT settings
  • Participate in on-call rotation for after-hours support needs
  • Support workstation setup, deployment, and configuration activities
  • Monitor system alerts and address automated notifications
  • Contribute to knowledge base documentation and process enhancements
  • Maintain comprehensive project documentation and installation records
Technologies:
  • Active Directory
  • Excel
  • Hardware
  • Support
  • Microsoft 365
  • Network
  • Security
  • Windows
  • Office 365
  • TCP/IP

More:

At Kota Technology, we are a prominent Healthcare Managed Services Provider, supporting over 50 medical and dental practices across South Dakota, North Dakota, Minnesota, and Nebraska since our inception in 2015. Our commitment to a flawless security record and HIPAA-compliant technology solutions sets us apart. We are eager to expand our team with skilled individuals looking to make a significant impact in healthcare IT. We offer competitive salaries based on experience, professional development opportunities, and a friendly team environment while promoting career growth and supporting work-life balance.

last updated 3 week of 2026

Job Tags

Full time, Internship, Work at office, Remote work, Night shift,

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