Customer Experience Designer Job at Hunting Lebanese, Lebanon, TN

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  • Hunting Lebanese
  • Lebanon, TN

Job Description

Job Description

Department:

E-Commerce

 

Job Status:

Full Timer

Working Hours:

Monday till Friday from 9:00 am till 6:00 pm

Location:

Head Office - Zalka

SCOPE OF THE JOB:

The Customer Experience Designer is responsible for owning the Customer experience across all Mike Sport digital storefronts. This role combines UX/UI design with hands-on Shopify implementation — from creating wireframes and mockups to building high-converting pages directly within the Shopify CMS. He/she will report to the E-Commerce Director and work closely with development, marketing, and commercial teams to continuously improve the look, feel, and performance of our sites.

KEY RESPONSIBILITIES:

Strategy & Roadmapping:

  • Define and own the customer experience strategy and UX roadmap for all Shopify storefronts, prioritizing site features, promotional layouts, and brand activations.
  • Conduct strategic UX workshops with stakeholders to align on business goals, test plans, and success metrics.


Development & Execution:

  • Translate marketing and commercial briefs into high-fidelity Figma wireframes and mockups.
  • Implement approved designs directly in Shopify (theme editor, sections, templates) for landing pages, homepage updates, campaign pages, and microsites.
  • Provide developers with clear UX specifications and guidelines on initiatives requiring custom development.
  • Design pages with SEO and tracking best practices in mind, and supply instructions for UTM parameters and data layer hooks to ensure accurate analytics and CRO measurement.

 

Landing Page & Campaign Enablement:

  • Build and optimize landing pages and site components for ongoing promotions, seasonal campaigns, and product launches, driving consistency and conversion.

 

Marketing Channel Journeys:

  • Design and build visual journeys for email marketing (templates, dynamic content), WhatsApp campaigns, and other CRM touchpoints to ensure brand cohesion across channels.

 

Optimization & Testing:

  • Design, run, and analyze A/B tests on page variants, creative elements, and user flows.
  • Apply test insights to iteratively improve add-to-cart rates, click-throughs, and bounce-rate metrics.

 

Cross-Functional Collaboration:

  • Coordinate with the E-Commerce Specialist to align site updates with inventory, promotions, and project workflows.
  • Partner with the Performance Marketing Specialist to integrate paid-traffic learnings into landing-page optimizations.
  • Participate in weekly sprint planning and retrospectives to maintain momentum and ensure CX objectives guide the team’s priorities.

Desired Skills & Experience:

  • Proficiency in Figma for creating wireframes, high-fidelity mockups, and interactive prototypes
  • Expert use of Shopify’s native CMS (theme editor, sections, templates) to implement and customize designs directly.
  • Deep understanding of E-Commerce UX & CRO best practices, including experimentation methodologies.
  • Keen attention to detail with a strong sense of brand consistency and user-centric design.
  • Basic proficiency in HTML/CSS and Shopify Liquid for minor theme adjustments and troubleshooting.
  • Experience designing email templates and visual assets in Klaviyo or similar marketing-automation platforms.
  • Familiarity with A/B-testing tools to validate design hypotheses
  • Experience working on multi-language or multi-store Shopify setups, ensuring localization and consistency across markets.
  • Comfortable using UX analytics tools (e.g., Hotjar, Google Optimize, GA4) to inform design decisions.
  • Experience leveraging AI tools for user research, rapid prototyping, and personalized experience recommendations.

JOB REQUIREMENTS:

  • Education: Bachelor’s degree in a relevant design or digital field such as:
    • BA in Graphic Design & Visual Communication
    • BA in Multimedia & Digital Arts
    • BS in Computer Science or Information Technology with a specialization or coursework in UI/UX
    • Equivalent qualifications in HCI (Human-Computer Interaction), Digital Media, or Interactive Design
  • Experience:At least 4 years of hands-on web and E-Commerce design experience, with a minimum of 2 years implementing and optimizing Shopify storefronts.
  • Linguistic Skills: Fluent written and spoken English and Arabic; French is a plus.

Job Tags

Full time, Seasonal work, Work at office, Monday to Friday,

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