Customer Service Rep - Live Chat (FULLY REMOTE) Job at MultiTech Systems, Australia

WlQrTG1yZ3BoTnZsZmovbkQzVkNBaVBYaFE9PQ==
  • MultiTech Systems
  • Australia

Job Description

Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping people? If so, we encourage you to apply for our Customer Service Representative - Live Chat position! This is a fully remote opportunity, allowing you to work from the comfort of your own home.

Job Responsibilities:

  • Provide exceptional customer service through live chat interactions.
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Assist customers with product information, order placement, and account management.
  • Troubleshoot technical issues and escalate complex problems to the appropriate teams.
  • Maintain a positive and professional demeanor at all times.
  • Document all customer interactions accurately and thoroughly.
  • Meet or exceed performance goals related to customer satisfaction, resolution time, and chat volume.
  • Stay up-to-date on product knowledge and company policies.
  • Contribute to a positive and collaborative team environment.
  • Identify and report trends in customer inquiries and issues.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Proven experience in a customer service role, preferably in a live chat environment.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficiency in using computers and various software applications.
  • Must have a reliable internet connection and a dedicated workspace.
  • Ability to work independently and as part of a team.
  • Must be available to work [Specify Hours/Days/Shifts].
  • Typing speed of at least [Specify WPM] words per minute.

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development. If you are a motivated and customer-oriented individual, we encourage you to apply today!

Job Tags

Shift work, Day shift,

Similar Jobs

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in El Paso, Texas Job at MileHigh Adjusters Houston Inc

 ...IS IT TIME FOR A CAREER CHANGE? Independent Insurance Claims Adjusters Needed Now! This is a HUGE opportunity for you, since there is currently a HIGH DEMAND for NEW ADJUSTERS AND NEW STORM ADJUSTERS! Are you actively working as a Licensed Claims... 

Peraton

Air Traffic Control / Traffic Management Liaison Job at Peraton

 ...System (NAS) through the FAAs Brand New Air Traffic Control System (BNATCS) contract. As a...  ...about shaping the future of air traffic management. This is your chance to make an impact...  ..., and operational changes are fully aligned with the needs of the National Airspace... 

Angels Living Life LLC

Companionship Job at Angels Living Life LLC

 ...Position Summary: Were looking for caring and flexible individuals to join our team...  ...support to individuals in group settings. - Assisting with social activities and fostering...  .... What Were Looking For: No prior experience? No problem! Were looking for... 

Department of Fish and Wildlife

Fish and Wildlife Technician Job at Department of Fish and Wildlife

 ...Job Description and Duties The Fish and Wildlife Technician works with a group of boat operators, technicians, and scientists who...  ...Special Personal Characteristics: Aptitude for fish and wildlife conservation work, construction, repair, and maintenance work; willingness... 

Mid South Steel

Bi-Lingual Administrative Assistant/Receptionist Job at Mid South Steel

Midsouth Steel has an immediate need for a Bi-Lingual Administrative Assistant/Receptionist. This is a full-time position with benefits and growth potential. This is a full-time position (M-F 8a-5p) based out of our facility in South Fulton, GA. Job duties will include...