Job Description

This role is to support the migration, enterprise configuration, integrations, and ongoing platform support in a validated environment.

We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in Thermo Fisher Scientific's transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.

Key Responsibilities

• Administer, configure, and support DocuSign eSignature (and CLM, if applicable) in an enterprise environment
• Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
• Develop and support DocuSign APIs and OOTB integrations with enterprise platforms such as:
  • CRMs (e.g., Salesforce)
  • Document management systems
  • Microsoft Power Automate / Power Platform
• Configure and support SSO integrations (SAML/OAuth) for DocuSign
• Work closely with business users to gather requirements, analyze issues, and implement solutions
• Coordinate with DocuSign vendor support to open, track, and resolve tickets
• Support change management, releases, and platform upgrades
• Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls
• Create and maintain technical documentation, SOPs, and training materials
• Support migration activities from Adobe Acrobat Sign to DocuSign
• Proactively promote best practices and continuously improve platform stability and user adoption

Required Experience & Qualifications

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience
• Deep expertise in:
  • DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
  • DocuSign Admin Console and account configuration
• Experience integrating DocuSign using:
  • REST APIs
  • JSON, XML (XSD/XSLT knowledge preferred)
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
• Strong experience working in validated environments (21 CFR Part 11) - mandatory
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
• Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and resolve issues within defined SLAs

Tools, Technologies & Skills

• DocuSign eSignature (Admin, Templates, APIs, Reporting)
• DocuSign REST APIs
• XML, XSD, XSLT, JSON
• Microsoft Power Automate / Power Platform
• ITIL-based tools (ServiceNow Incident, Change, Problem)
• Advanced Excel skills (data analysis, reporting)
• SSO technologies (SAML, OAuth)
• Enterprise integration patterns

Desired Knowledge, Skills & Abilities

• Hands-on experience delivering DocuSign implementation or migration projects
• Strong understanding of enterprise security, compliance, and audit requirements
• Experience participating in requirements gathering, design, build, and testing
• Ability to support and troubleshoot high-volume, business-critical applications
• Strong collaboration and teamwork skills in a cross-functional, global environment
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Willingness to mentor, train, and enable support teams
• Proactive mindset with a focus on continuous improvement and operational excellence

Nice-to-Have

• Experience with DocuSign CLM
• Experience migrating from Adobe Acrobat Sign to DocuSign
• Exposure to GxP systems beyond Part 11

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