Job Description
We are the leading provider of worldwide smart end-to-end supply chain & logistics,
enabling the flow of trade across the globe. Our comprehensive range of products and
services covers every link of the integrated supply chain – from maritime and inland
terminals to marine services and industrial parks as well as technology-driven customer
solutions.
The Freight Forwarding Operations and Customer Service Agent will build and maintain
strong relationships with key customers, addressing their concerns, resolving issues, and
ensuring their satisfaction. Continuously assess customer needs, market trends, and
competitors to enhance service offerings and maintain a competitive edge.
Freight Forwarding- Operations and Customer Service Agent
Job Description
We are the leading provider of worldwide smart end-to-end supply chain & logistics,
enabling the flow of trade across the globe. Our comprehensive range of products and
services covers every link of the integrated supply chain – from maritime and inland
terminals to marine services and industrial parks as well as technology-driven customer
solutions.
The Freight Forwarding Operations and Customer Service Agent will build and maintain
strong relationships with key customers, addressing their concerns, resolving issues, and
ensuring their satisfaction. Continuously assess customer needs, market trends, and
competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up; liaison with sales to ensure required
documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting
and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation
in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in
information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions
(capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee
the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an
Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in
case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
• Graduate in any field
• At least 3 years of relevant and recent experience in Freight Forwarding Operations
and customer service
• Freight Forwarding experience is mandatory
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
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