Job Description

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Job Summary

The Cashier is responsible for register transactions involving the sale and/or return of merchandise.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Clear customer checkout lines quickly and efficiently.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
• Assist in pricing, stocking, marking and bagging of merchandise.

Register Operations

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Participate in store and Cashier meetings.

Front End Appearance and Upkeep

• Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
• Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Inform management when merchandise returns need to be put away.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• TEAMWORK – Together we can achieve extraordinary things.
• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Cashier experience preferred. Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.00 to $18.00 per hour

For a full list of benefits and open positions, please visit us at:

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

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