General Manager Job at FranPartners, Huntersville, NC

WVRDTWxyb3VpdDdzZWp2akRuOURCeUxUZ0E9PQ==
  • FranPartners
  • Huntersville, NC

Job Description

Overview

The General Manager (GM) plays a pivotal role within our organization, embodying the company culture and serving as the face of our window cleaning services in the community. The GM is responsible for a wide range of duties, including team leadership and management, client communication, sales, job scheduling, and ensuring the highest standards of service quality and customer satisfaction.

 

Key Responsibilities

  • Leadership and Culture: Act as the steward of the company culture, promoting quality and an exceptional customer experience.
  • Client Communication: Handle all direct client communications via phone, text, and email, ensuring prompt and clear responses.
  • Scheduling and Routing: Manage job scheduling and maintain a strong understanding of job locations for efficient routing.
  • Quoting and Inspections: Send out quotes and accompany potential clients on property inspections.
  • Customer Relationships: Build and maintain relationships with homeowners, restaurant managers, and local businesses.
  • Quality Assurance: Conduct follow-ups with clients post-service to ensure satisfaction and address any concerns.
  • Merchandise and Presentation: Carry merchandise kits, including towels, hats, socks, shoe booties, and thank you cards for touch-ups and gifts.
  • Safety Compliance: Ensure safety compliance in van operations.
  • Inventory Management: Oversee inventory management, including soap, towels, and equipment.
  • Team Management: Handle hiring, firing, and labor scheduling.
 

Skills and Qualifications

  • Communication: Excellent communication skills, with an emphasis on quick and clear responses.
  • Customer Service: Strong commitment to exceptional customer service and responsiveness.
  • Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
  • Leadership: Demonstrated leadership abilities and experience in managing a team.
  • Problem-Solving: Strong problem-solving skills and the ability to handle client concerns effectively.
 

Additional Requirements

  • Uniform: The GM is required to wear the company uniform at all times while representing the company.
  • Flexibility: Ability to adapt to changing schedules and job demands.
  • Community Engagement: Active involvement in the local community to promote the company's services.
 

Compensation

$70,000 - $110,000 (base + bonus)

 

This role is essential to our company’s success, ensuring that we deliver outstanding service and maintain a strong presence in the community. If you are a dedicated and dynamic professional with a passion for excellence, we encourage you to apply.

 

Job Tags

Full time, Local area,

Similar Jobs

WilsonHCG

Commercial Locksmith Job at WilsonHCG

 ...A region leading Security Integration organization is expanding and looking to bring on a talented Commercial Locksmith in the Charlotte metro area to add to their culture and success. This is a firm with a strong industry brand presence and has a strong support... 

Compass Family Services

Early Interventionist / Special Education Teacher Job at Compass Family Services

 ...program: Compass Children's Center (CCC) is an early childhood education center with a curriculum tailored to meet the specific needs of...  ...and external stakeholders, including Compass Behavioral Health Services, Early Childhood Mental Health Consultants, and other... 

Lensa

Warehouse Order Selector Job at Lensa

 ...fulfilling orders. ~ Good communication skills and the ability to work effectively in a team environment. ~ Willingness to work flexible hours and overtime as needed. What's In It For You? Competitive hourly wage with opportunities for advancement.... 

Tapestry Conshohocken

Hotel Sales & Marketing Lead - Drive Growth & Revenue Job at Tapestry Conshohocken

A leading hospitality company in Miami is searching for an Associate Director of Sales and Marketing to enhance customer relations and drive sales goals. This role requires proactive engagement with clients and internal teams, effective communication, and a strong understanding... 

Korzen Health

Wound Care Physician - MD/DO - Part Time Job at Korzen Health

 ...Korzen Health seeks a partpart-time Wound Care Physician (MD/DO) available 1-2 days/week for our Wound Care Clinic program in the Manassas, VAmarket area, in collaboration with Novant Health Prince WIlliam MCand Healogics. For over 25 years, Healogics has been...