Genesys Cloud Engineer Job at Tech3pillars Technologies, Maryland

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  • Tech3pillars Technologies
  • Maryland

Job Description

Job Title: Genesys Cloud Engineer

Location: US - Remote

Job Description

We are seeking a highly skilled Genesys Cloud (Genesys Cloud CX) Developer with strong experience in building, integrating, and optimizing cloud-based contact center solutions. The ideal candidate should have hands-on expertise developing complex call flows, integrating APIs, and implementing automation within Genesys Cloud. The candidate must be able to translate business requirements into scalable, reliable contact center solutions and work closely with cross-functional teams.

Key Responsibilities

  • Design, develop, and enhance Genesys Cloud CX Architect flows including inbound, outbound, IVR, digital, and queue-based routing.
  • Develop custom solutions using Genesys Cloud APIs, SDKs, Web Services, and AWS/Azure integrations .
  • Implement automation, journey flows, event-based triggers, and routing logic.
  • Integrate Genesys Cloud with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.).
  • Build and maintain bots and NLP/AI integrations using Dialog Flow, Lex, or Genesys Bots.
  • Create and optimize Call Flow Logic, DTMF flows, and Call Campaigns .
  • Support WFM, WEM, Analytics, and Reporting configuration when needed.
  • Troubleshoot production issues, perform root cause analysis, and provide ongoing support.
  • Participate in code reviews, solution architecture discussions, and quality validation.
  • Ensure solutions follow best practices, security standards, and performance guidelines.

Job Tags

Remote work,

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