Healthcare Client Success Analyst Job at Neolytix, Chicago, IL

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  • Neolytix
  • Chicago, IL

Job Description

We are seeking a proactive and client-focused Healthcare Client Success Analyst  to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management.

As a Client Success Analyst, you will:

  • Manage and strengthen client relationships.

  • Support account growth through consultative engagement.

  • Help clients identify opportunities for improved business performance.

  • Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role.

This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

Key Responsibilities

Client Relationship & Consultative Engagement

  • Act as the primary point of contact for assigned healthcare provider clients.

  • Conduct regular check-ins to understand client goals, challenges, and opportunities.

  • Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.

Account Growth & Value Expansion

  • Identify opportunities to expand services, aligning Neolytix solutions to client needs.

  • Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.

  • Partner with internal teams to present tailored solutions that demonstrate tangible ROI.

Revenue Cycle & Business Insights

  • Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.

  • Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.

  • Translate technical or financial insights into clear, actionable recommendations for clients.

Aspirational Growth (Future Responsibilities)

  • As experience builds, take part in:

    • Process analysis & transformation assessments (outsourcing, automation, technology enablement).

    • ROI analysis reports to quantify the business impact of Neolytix services.

    • Consultative solution design , helping clients reimagine their workflows for higher efficiency and better outcomes.

Collaboration & Delivery Support

  • Work closely with Delivery teams to ensure service quality and alignment with client expectations.

  • Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.

  • Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.

Qualifications

  • Bachelor’s degree in Healthcare Administration, Business, or related field (required).

  • 1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).

  • Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.

  • Strong communication skills—able to simplify complex healthcare or financial concepts for clients.

  • Analytical mindset with the ability to interpret performance data.

  • Highly organized, proactive, and eager to learn and grow into a consultative role.

Career Progression

  • Exceptional performance is directly tied to advancement. Employees who consistently meet key milestones are eligible for promotion to the Customer Success Manager role within 12 to 18 months , with a target base salary of $90,000 USD .

  • Benefits Highlight: Reimbursement for METRA or CTA Commuter Passes

 

Job Tags

Full time, Internship,

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