Job Description

Position Summary

The Human Resources Assistant supports daily HR operations at Sunstar Paramedics, a public safety and emergency medical services (EMS) organization operating in a 24/7 environment. This role provides administrative and operational support focused on onboarding, recruitment coordination, HRIS and payroll assistance, leave tracking, and employee support. The position works closely with the Human Resources / Payroll Manager and serves as a key resource for employees. Prior EMS experience is helpful but not required; training will be provided.

Key Responsibilities

• Coordinate and support new hire onboarding, including employment paperwork, system access, orientation scheduling, and required documentation.
• Complete I-9 verification and E-Verify processing in compliance with federal requirements.
• Maintain accurate employee records in the HRIS, including new hires, status changes, promotions, and terminations.
• Assist with recruitment activities such as job postings, applicant tracking, interview scheduling, and candidate communication.
• Provide support to employees with questions related to pay, benefits, policies, and HR procedures, escalating issues as appropriate.
• Assist with payroll calculations by ensuring employee data is accurate and up to date.
• Assist with benefits continuation, required documentation, and return-to-work requirements such as medical clearances or physicals.
• Support administration of light duty or transitional work assignments.
• Prepare routine reports and assist with compliance audits and HR initiatives.
• Maintain confidentiality of employee information.

Education and Experience

• High School Diploma or equivalent required; Associate degree preferred.
• 2–3 years of administrative or HR-related experience preferred.
• Experience in healthcare, public safety, or a 24/7 operational environment is a plus, but not required.

Competencies

• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Effective written and verbal communication skills.
• Customer-service mindset.
• Ability to multitask and meet deadlines.
• Willingness to learn EMS-specific HR processes.

Work Environment

• Office-based role with regular computer use.
• Interaction with employees working varied schedules.
• Fast-paced environment supporting 24/7 operations.

Physical Requirements

• Prolonged sitting and computer work.
• Occasional lifting up to 10 pounds.
• Ability to perform essential functions with or without accommodation.

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