Job Description

M K Smith Chevrolet's mission is to create and maintain lasting relationships with our customers. To attain this objective, every employee must consistently provide exceptional service. Since 1941, the name "M.K. Smith" has symbolized integrity and professionalism throughout the automotive industry. Each day we must strive to keep our reputation "Second to none". We have one of the most loyal customer bases in Chino – focusing on our relationships and not the bottom line. We generate a high percentile of repeat and referral business, creating customers for life. As a result, our teams enjoy growth opportunities, advancement and fantastic compensation plans. Candidates with experience in customer service, retail sales, service/hospitality roles -- you are encouraged to apply! What We Offer

• Amazing Pay Plan
• Coaching on sales techniques / training on product knowledge
• Excellent Opportunities for Career Growth
• Medical, Dental, Vision, Life and AD&D for both employee and family
• Vacation, Holiday, Illness PTO options
• Employee discounts
• Every other weekend off!

RESPONSIBILITIES:

• Create, maintain and measure the internet business development processes
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection – be the product expert & sounding board
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

REQUIREMENTS:

• Relevant experience preferred
• Superior communication skills, both oral and written
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Team Player / Enthusiastic / Motivated

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