Job Description

Please apply:
Rate of Pay: 18.00-23.00 hourly

We are seeking a dedicated, customer-focused, and bilingual Leasing Agent to join our team at a thriving Mobile Home Park. The ideal candidate will be responsible for leasing homes and spaces, providing exceptional customer service, assisting with collections, and maintaining positive relationships with current and prospective residents. This position requires strong interpersonal skills, attention to detail, and the ability to work independently in a fast-paced environment. 

Essential Basic Requirement:

• At least 2 years of experience as a Leasing Agent / Office Administrator
• Ability to communicate both verbally and in writing with customers and residents. Completely computer literate, including Microsoft Office, Excel, G-Suite, and other various operational programs;
• Strong communication and customer service skills (in-person, phone, and written)
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to handle sensitive information with professionalism and confidentiality
• Comfortable conducting property tours and interacting with prospective residents
• Basic understanding of leasing documents, Fair Housing laws, and application procedures
• Ability to work independently and/or as part of a team in a fast-paced environment.
• Reliable transportation and a valid driver’s license (if property tours are off-site

Education:

• High School Diploma or Equivalent

Personal Competencies:

Training ability, motivation for sales, selling to customer needs, territory management skills, prospecting skills, professionalism, internal communications, listening, communication processes, data entry, and the ability to work independently. 

Additional Requirements:

Excellent interpersonal skills and ability to deal effectively with people from diverse social, economic, and ethnic backgrounds. Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. A strong background in customer service, some basic knowledge of remodeling, and experience in coordinating and scheduling property and/or residential projects are essential. 

Job Duties and Responsibilities:

• General Operations
• Market Surveys
• Greet and assist prospective residents in person, over the phone, and/or via email.
• Conduct property tours, highlighting available homes and community features.
• Process leasing applications and ensure all documentation is complete and compliant with community guidelines.
• Maintain accurate leasing records and notes in software platforms such as Entrata.
• Stay informed on rental rates, availability, lease terms, and community policies.
• Monitor lease renewals, distribute renewal notices, and follow up as needed.
• Assist with tenant screening processes as implemented by supporting staff.
• Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences.
• Conduct periodic inspections for move-in/move-out processes and maintain related documentation.
• Review notices to vacate to determine reasons for move-outs and manage related records
• Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments.
• Respond promptly to resident inquiries, concerns, and maintenance requests.
• Support collections by making payment reminder calls, issuing late notices, and arranging payment plans.
• Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status.
• Participate in marketing and outreach activities to attract new residents.
• Provide general administrative support, including data entry, filing, and report preparation.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. I acknowledge that I have read and understood the above job description in its entirety and am capable of performing all of the stated requirements.

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