Job Description

COMPANY OVERVIEW

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Legal Operations Manager to join our team. Family‑owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE

The Legal Operations Manager will serve as the operational backbone for UAIC’s Legal, Claims, and HR functions. This role ensures streamlined processes, consistent workflows, and effective collaboration across departments. The manager will support attorney and paralegal operations, optimize case‑management performance, maintain compliance, and drive people‑focused initiatives alongside HR.

• Oversee day‑to‑day operations of the Legal and Litigation departments (BI, PD, PIP, Subro).
• Implement workflow standards, templates, and process documentation for attorneys and paralegals.
• Track litigation metrics: caseloads, cycle times, discovery deadlines, productivity, and outcomes.
• Coordinate intake, onboarding, and support for outside counsel and expert witnesses.
• Support budgeting, vendor management, invoicing, and legal spend analytics.

• Partner with HRBP and Talent Acquisition (you) to support staffing, onboarding, and workforce planning.
• Oversee legal team training, performance tracking, and competency development.
• Serve as the operations liaison between Legal leadership, HR, and Claims.
• Support policy creation, role leveling, compensation analysis inputs, and headcount planning.

• Build dashboards and reporting for: caseload analytics, KPIs, turnaround times, and staffing needs.
• Identify gaps in workflow, capacity, or quality and present recommended solutions to leadership.
• Lead special projects tied to department expansion, technology upgrades, or compliance requirements.
• Maintain EPO database and serve as liaison between Enterprise Performance Optimization and Legal.
• Report to Legal Leadership lapse in employee performance.

SKILLS & EXPERIENCE

• 5–10+ years supporting legal operations, insurance defense, corporate legal, or litigation management.
• Experience working closely with HR or managing people‑operations activities.
• Strong command of legal workflows (subpoenas, discovery, filings, BI timelines, property damage, PIP, etc.).
• Systems proficiency: case‑management platforms, Excel/Power BI, HRIS/ATS familiarity.
• Excellent analytical, communication, and project‑management skills.
• Insurance background strongly preferred (especially non‑standard auto or Florida litigation).

BENEFITS

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Short Term and Long‑Term Disability.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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