Job Description

The Project Manager (PM) is accountable for the planning, coordination, and execution of client-facing projects across the Professional Services organization. Each structured engagement follows a formal project plan and adheres to best practice delivery methodologies. The PM builds that plan, manages it through execution, and ensures that all resources, milestones, deliverables, risks, and stakeholders are aligned to the expected outcomes. Use of Wrike to manage projects, phases, tasks, milestones, and, in some cases, client communications is foundational to the role.

The PM also owns the development of a consistent and scalable project delivery framework. This framework serves as the basis for repeatable, high-quality delivery and provides the parent structure for reusable templates by project type. PMs ensure consistency, accountability, utilization discipline, and delivery precision across all project work.

You will:
Project Leadership and Planning

• Maintain a consistent project delivery framework. Maintain reusable templates by project type that support scale and repeatability across Miva’s structured services
• Define project scope, deliverables, timelines, milestones, and task dependencies. All elements must align with the approved SOW or standardized service offering
• Develop detailed project plans in Wrike. Plans should include work breakdown structures, task ownership, phase timing, and milestone tracking
• Lead cross-functional planning sessions for large engagements. These sessions are used to ensure shared understanding and alignment before execution
• Partner with the Traffic Manager to ensure clean project intake and accurate Wrike setup. Confirm that resource availability supports delivery feasibility

Resource and Change Management

• Actively manage delivery resource schedules in Wrike. Ensure all assignments reflect accurate milestone and task ownership
• Align task schedules with delivery resources based on resourcing targets, Wrike availability, and project pacing
• Monitor capacity and resolve scheduling gaps or conflicts that may impact project progress
• Scope, document, and execute change orders for active projects. Align all scope adjustments with internal stakeholders and client approval
• Manage all scheduled and unscheduled backlog hours. Ensure they are regularly reviewed and appropriately allocated to support accurate forecasting and delivery of health

Stakeholder Engagement and Communication

• Serve as the primary client-facing contact throughout the project lifecycle. This includes kickoff, regular updates, and closure
• Develop and execute a stakeholder communication plan. Include meeting cadence, update timing, and escalation paths
• Coordinate client training sessions with the Training and Consulting Specialist. Use either the public training calendar or private delivery outlined in the SOW
• Confirm mutual expectations with the client at every phase. This reduces ambiguity and surfaces potential blockers before they impact delivery

Quality Assurance and Compliance

• Ensure all deliverables meet defined QA standards. Deliverables must align with the service expectations outlined in the SOW
• Monitor project budget performance. Escalate any risks to budget variance promptly
• Maintain Wrike project accuracy. This includes complete task structures, timelines, ownership assignments, and logical dependencies
• Maintain delivery documentation and audit trails. Ensure all records are compliant with SOW definitions and Miva’s internal standards

Performance Monitoring and Continuous Improvement

• Maintain accurate status and percent complete for all in-flight projects in Wrike. Review regularly to confirm reliability
• Track project indicators. This includes age, schedule adherence, and status variance for early detection of risk
• Conduct post-project reviews. Use lessons learned to support continuous improvement and delivery model optimization
• Participate in delivery team initiatives to improve velocity, repeatability, and customer outcomes
• Track time accurately in MiTime. Contribute to role-level utilization reporting and performance visibility

Core Skills and Competencies

• Strategic Planning: Understand how to design structured, time-bound project plans that drive efficient execution. Align timelines and deliverables to business and service goals
• Stakeholder Management: Communicate clearly and consistently. Maintain alignment across clients, delivery teams, and project contributors
• Change and Risk Control: Anticipate change and manage it effectively. Use proactive risk identification and mitigation planning to avoid project disruption
• Structured and Iterative Delivery: Execute work in defined phases with clear checkpoints. Adjust plans based on progress, maintain flexibility, and ensure alignment with overall delivery goals
• Financial Awareness: Monitor project budget performance. Understand the relationship between resource usage, schedule management, and margin impact
• Perform other duties as assigned

You have:

• 3+ years of project management experience leading client-facing projects
• Proficiency with project management tools (Wrike preferred)
• Strong skills in scope, schedule, resource, and budget management
• Experience with structured delivery methodologies (Waterfall, Agile, or hybrid)
• Excellent client communication and stakeholder management skills
• Ability to manage change orders, risks, and QA standards
• Solid documentation, organization, and priority management abilities

Bonus points if you have:

• Advanced Wrike expertise (templates, reporting, automation)
• Experience in professional services, SaaS, or eCommerce industries
• PMP, CSM, or related project management certifications
• Experience facilitating client training sessions
• Background in continuous improvement initiatives
• Technical familiarity with eCommerce platforms or integrations

Our awesome perks!

• Remote company - work from anywhere
• Unlimited PTO  
• Maternity/Paternity leave  
• Medical/Dental/Vision/FSA/Life  
• 401k with company match; vested immediately 
• Flexible work schedule 
• Inspiring & collaborative peers

The salary range for this position is $75k - $80k annually. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.

Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.

Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.

Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.

Read Miva's Applicant Privacy Notice Here .

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