Job Description

As the Regional Retail Store Manager, you will lead the strategic and operational success of multiple retail locations across the region. This high-impact role is ideal for a results-driven leader who thrives in a fast-paced, customer-focused environment and is passionate about team development, data-driven decision-making, and delivering exceptional retail experiences.

• Drive Regional Performance : Analyze sales data, trends, and forecasts to set and monitor performance goals for each store location.
• Deliver Operational Excellence : Ensure all stores meet key performance indicators (KPIs) and service level agreements (SLAs) while maintaining staffing compliance.
• Lead and Develop Teams : Hire, train, and manage store managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Strategic Collaboration : Partner with Retail clients and account teams to ideate and execute innovative retail strategies and initiatives.
• Optimize Profitability : Support financial goals by managing labor hours, expenses, and overtime to maximize profitability across the region.
• Facilitate Communication : Conduct regular manager meetings to share insights, revise goals, and boost team morale.
• Market Intelligence : Stay informed on market trends, competitive landscape, and emerging best practices in retail sales and customer engagement.
• Customer Experience Strategy : Develop and implement strategies to attract and retain customers, enhancing the overall brand experience.

Education & Experience:

• Bachelor’s Degree required; High School Diploma or GED accepted with equivalent experience.
• Minimum of 8 years in retail , including 5 years in a supervisory or multi-unit management role .

Leadership & Team Development:

• Proven success in leading and developing store managers and retail teams.
• Ability to build morale , foster collaboration, and drive accountability across locations.
• Skilled in conflict resolution with a calm, solution-oriented approach.

Strategic & Operational Expertise:

• Strong analytical skills to interpret sales data, forecast trends, and implement performance strategies.
• Experience in budgeting, cost control , and managing profitability drivers such as labor and expenses.
• Deep understanding of market dynamics , competitor activity, and retail best practices.

Communication & Relationship Building:

• Excellent verbal and written communication skills , with a focus on clarity, follow-through, and professionalism.
• Ability to build senior-level relationships with clients, account teams, and internal stakeholders.
• Comfortable leading regular manager meetings and presenting strategic initiatives.

Technical Proficiency:

• Proficient in Microsoft Office Suite .
• Strong math skills for data analysis and budget management.

Additional Requirements:

• Willingness to travel up to 50% weekly across regional store locations.
• Thorough knowledge of company products and services, as well as those of key competitors.

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Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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