Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...distinguished and compassionate team, look no further. Job Details: We need a full-time housekeeper for the senior community cleaning apartments and common areas. Experience with cleaning machinery such as vacuums, buffers, deep cleaners, etc. This is a year...
Job Title: Director of Operations - Hotel Portfolio SupportLocation: Dallas-Fort Worth, TXAbout Us:Mehr Consultancy is a growing hotel management company based in Bakersfield, California. As we expand, were preparing to relocate our main office to Central Dallas-...
...of the worlds most critical infrastructure challenges. This internship offers the opportunity to contribute to diverse, impactful projects... ...in Construction Management, or related discipline program. No experience required. All applicants must be able to complete pre-...
...position features competitive pay, starting at $18/hour up to $24 according to the applicant's experience. Job Overview: As a Scaffold Builder , you will have to assemble and disassemble scaffolding equipment in a safe and orderly manner. Scaffold Builders will...
...of the worlds most critical infrastructure challenges. This internship offers the opportunity to contribute to diverse, impactful projects... ...Problem solving skills Minimum Qualifications No experience required. Current enrollment in ABET accredited university in...