Remote Customer Support Specialist, Level II Job at Motive, Remote

WnpDT21yNHRndHJuZmpubEMzaE9BaWJZZ1E9PQ==
  • Motive
  • Remote

Job Description

We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.

About Motive:

Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.

We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.

In this job, you can expect to:

  • Be part of a small, focused team

  • Provide excellent customer support via email, phone, and Slack

  • Collaborate with teammates in managing a ticket queue of incoming customer requests

  • Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations

  • Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements

  • Contribute to the maintenance and evolution of support resources and documentation.

  • Assist the Customer Success team on account review calls via Zoom with clients

We are looking for someone who has/is:

  • 2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, startup, or SaaS organization

  • Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers

  • A customer-first approach to problem-solving

  • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

  • Familiarity with customer support software and tools such as Pylon, Zendesk, etc

  • Ability to work independently and as part of a team

  • A positive attitude and a willingness to learn and adapt

Benefits:

  • Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.

Work Location:

  • Candidates must be based in the United States and able to work 9:00am – 5:00pm in Pacific Time (PT) zone

Jobicy JobID: 136775

Job Tags

Remote job, Full time,

Similar Jobs

Fox Restaurant Co

General Manager — High-Volume Restaurant Leadership Job at Fox Restaurant Co

 ...A prominent restaurant group is seeking a General Manager for their Phoenix location. The ideal candidate will have at least 5 years of high-volume restaurant management experience and demonstrate strong understanding of business operations and customer service excellence... 

Neighbors Relocation Services

Conductor Para Compañía de Mudanza - Camión de Caja de 26 Job at Neighbors Relocation Services

 ...Conductor de compaa de mudanza, camin de caja de 26' (Este no es un puesto de bodega sino un puesto de conductor) Neighbors Moving and storage somos una empresa de mudanza local, sus propetarios son veteranos. Somos una empresa enfocada en busca de conductores... 

JLG Industries Inc

Senior service technician - customer support Job at JLG Industries Inc

 ...bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean. The Field Service Technician Sr independently manages complex field service and repair needs across an... 

ClassWallet

Agile Coach / Scrum Master Job at ClassWallet

 ...ClassWallet, a leading financial technology company in the United States, is seeking to hire an Agile Coach / Scrum Master to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use... 

Carter Lumber

Delivery Driver - CDL Class A/B Job at Carter Lumber

 ...still a family-owned company. Our core values and our people-first culture remain the same. Description: As one of our CDL Delivery Specialists, you will be responsible for transporting orders to local customer jobsites in a safe and timely manner using our well...