Job Description

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring assigned areas for potential safety hazards. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services and may arrest criminal suspects under State Special Police authority.

Essential Functions

• Patrol assigned areas with particular attention to locations where security problems have occurred.
• Identify unsafe conditions and improperly secured property to prevent theft, injuries, or damage.
• Maintain strict confidentiality at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct; notify law‑enforcement agencies and detain suspicious individuals as appropriate; make arrests when authorized.
• Prepare and submit accurate written reports and maintain incident logs; keep supervisor informed.
• Maintain accountability for valuables/property and evidence; ensure safekeeping and proper documentation.
• Operate integrated security systems and dispatch personnel via radio.
• Assist with workplace and domestic victim support; respond to medical emergencies and restrain patients when authorized.
• Support departmental committees, task forces, and teams as needed.

Qualifications

• Bachelor’s Degree in Criminal Justice or related field (preferred).
• No substitution of experience for a degree.
• Class D Passenger Vehicle Driver’s License.
• BLS Certification (preferred).
• Optional certifications: CHSO, CHSS (preferred).
• Experience in hospital security, police, emergency medical services, or customer service (3–5 years preferred).
• Strong interpersonal communication and customer‑service skills; ability to de‑escalate and manage aggression.
• Effective independent and team‑oriented work; multitasking capability.
• Strong problem‑solving, critical‑thinking, and analytical skills.
• Good judgment, prioritizing, and creative resolution of issues.
• Intermediate computer skills: typing and database software.

Physical Requirements

Standing Frequently (34-66%), Walking Frequently (34-66%), Sitting Occasionally (3‑33%), Lifting Frequently (34-66%) 35 lbs+ (w/assisted device), Carrying Frequently (34-66%) 20‑35 lbs, Pushing Occasionally (3‑33%), Pulling Occasionally (3‑33%), Climbing Rarely (< 2%), Balancing Frequently (34-66%), Stooping Occasionally (3‑33%), Kneeling Occasionally (3‑33%), Crouching Occasionally (3‑33%), Crawling Rarely (< 2%), Reaching Frequently (34‑66%), Gross Manipulation (Handling) Frequently (34‑66%), Fine Manipulation (Fingering) Frequently (34‑66%), Feeling Constantly (67‑100%), Foot Use Rarely (< 2%), Vision - Far Constantly (67‑100%), Vision - Near Constantly (67‑100%), Talking Constantly (67‑100%), Hearing Constantly (67‑100%).

Location and Compensation

Remote Type: Onsite Work Location: 10 Vining Street, Scheduled Weekly Hours: 0, Employee Type: Per Diem Work Shift: Evening (United States of America). Pay Range: $22.88 – $32.72/Hourly, Grade 5.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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