Job Description

Job Title: Universal Banking Specialist II

Department: Aspen Retail Sales

Status: Non-Exempt

Salary Range: $55,000 - $72,000

(Aspen's branch of Timberline Bank is hiring to fill one Universal Banking position. Although two job listings are live, the difference is based upon experience and previous banking knowledge.)

Position Summary

The Universal Banker II is a full-time, non-exempt position that builds upon the skills and responsibilities of the Universal Banker

I. This role combines new account management and teller functions with advanced responsibilities, offering a step up incomplexity and scope. The Universal Banker II is expected to handle a broader range of banking services, including more intricate business solutions and cash management products, while continuing to deliver exceptional customer service and maintain strong team collaboration.

Essential Duties and Responsibilities

This position requires proficiency in all duties and responsibilities of the Universal Banker I. As a next-tier role, it involves enhanced responsibilities, including:

• Provide quality customer service promptly and courteously at all times.
• Determine customers' needs, offer solutions to meet those needs, and engage in ongoing problem-solving.
• Maintain complete confidentiality regarding sensitive customer and proprietary information.
• Assist with customer service-related issues and resolve problems in a timely manner.
• Proficient in diagnosing and troubleshooting technical issues in person, over the phone and via email in an efficient, timely, and professional manner.
• Primary on opening all “walk in” business deposit accounts and assist customers with queries concerning bank services.
• Secondary on opening all “walk in” personal deposit accounts and assist customers with queries concerning bank services.
• Possess a thorough knowledge of complex business customer solutions, including Direct Deposits, Business Online Banking, Mobile Banking, Remote Deposit Capture and Installation, Domestic and International Wire Transfers, Online Wires, Online ACH, and the ability to troubleshoot issues and teach customers how to effectively utilize these products and services.
• Promote non-interest income products including merchant services, credit cards, and more.
• The Universal Banking Specialist II works with the Assistant Retail Banking Manager to identify, analyze, and offer cash management products and services to established business customers and targeted prospective corporate clients:
  • Travel to client’s place of business to provide equipment and software installation, including training, education, and troubleshooting when necessary and in accordance with all Timberline Bank Policies.
  • Provide cash management product support by reviewing set up documentation for accuracy and completing system set up of cash management services for business customers. Assist in training customers and bank employees in all cash management products and services.
• Responsible for establishing a working relationship with a Business Banker that you work directly with and serve as their Universal Banking Specialist contact, requiring strong relationship-building skills between yourself and the customer, and yourself and the Business Banker.
• Accurately and efficiently process all teller transactions, ensuring a smooth experience for customers.
• Handle clerical tasks related to lending, including filing and scanning loan documents and verifying collateral insurance and lien filings.
• Investigate and resolve issues with fraudulent debit card transactions and manage travel exceptions.
• Process debit card limit changes, place holds, stop payments, and address related requests.
• Research and settle disputes involving fraudulent and unauthorized debit card transactions.
• Assist with domestic and international wire transfers, including handling inquiries and coordinating with the Wire Team as needed.
• Opportunity to join bank committees, with some positions requiring approval from the Cash & Deposit Operations Officer and/or Board.
• Expected to regularly attend internal departmental trainings, including but not limited to New Accounts, Risk Management, Deposit Operations, Security, Customer Excellence, and other related sessions as assigned.
• Meet performance goals, referred to as "rocks," as assigned by the Assistant Retail Banking Manager.
• Duties may be expanded as experience is gained and professional goals are achieved.

Required Knowledge and Expertise

• High School Diploma or GED.
• Colorado Notary preferred.
• Banking Knowledge: Comprehensive understanding of banking services and products, with the capability to handle more complex business solutions and cash management products.
• Communication and Organizational Skills: Advanced skills in prioritizing tasks, with a strong emphasis on efficient problem-solving and maintaining effective communication.
• Team Collaboration: Demonstrated ability to work cohesively within a team, with a focus on relationship-building and supporting team dynamics.
• Regulatory Knowledge: In-depth knowledge of regulations such as BSA, with a thorough grasp of the Bank’s policies and procedures, especially in business banking and cash management.
• Ongoing Education: Commitment to ongoing learning and professional development to stay current with advanced job knowledge and industry practices.

Why Timberline?

At Timberline Bank, we're more than just a local bank—we're a vibrant community dedicated to exceptional service. Our motto, "Better, Faster, Easier—Always," reflects our commitment to delivering excellence with a personal touch. As a locally owned institution, we take pride in treating each customer as an individual, not just an account number. 

At Timberline Bank, our culture revolves around empowering our team from within, as seen in our commitment to internal promotions and our tiered departments that offer room for growth. We are a community-focused bank that actively reinvests in local initiatives, demonstrating our dedication to the areas we serve. As trusted advisors, we aim to teach our customers the rule book of banking, helping them achieve their financial goals and guiding them on how to reach their targets. We believe in enjoying our work and celebrating success together, whether through internal events, recognizing milestones, or participating in our sports and book clubs. At Timberline Bank, you'll find a workplace that values personal growth, community involvement, and a collaborative spirit.

What We Offer:

• Central Location: Our office is on Aspen’s main street, allowing for regular team outings like winter sports, hiking, team dinners, and barbecues.
• Comprehensive Insurance: 100% employee-paid premiums for vision, dental, and health insurance (2 out of 3 plans fully covered), plus life, accidental death & dismemberment, and short/long term disability insurance.
• Paid Time Off: Start with 16 days of PTO per year from day one, with potential for growth and paid bank holidays.
• 401(k) Plan: Eligibility after 6 months of employment, with a 5% match in Timberline Bank stock.
• Clubs and Activities: Join our Hiking or Mountain Biking Clubs, with bank-sponsored rides/trips open to all branches.
• Ski Pass Contribution: An annual contribution of up to $300 towards a ski pass.
• Gym Reimbursement: Our gym reimbursement program covers a wide network of gyms and fitness centers ($400.00 contribution per year)
• Employee Assistance Program (EAP): Access to employee & dependent counseling services, will preparation, worldwide travel assistance, and an employee discount marketplace.
• Tuition Reimbursement: Up to $1,000 per semester for completed classes and/or job-related training.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement

Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

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