Work From Home Live Chat Agent Job at Swipe Tec, Janesville, WI

WXppRm1yVXJoTkRnZXpuZ0QzVktCeXpaaFE9PQ==
  • Swipe Tec
  • Janesville, WI

Job Description

This is a remote position.

Job Summary

We are looking for a skilled and enthusiastic Full-time Chat Agent to provide top-notch customer support through our online chat platform. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced digital environment.

Key Responsibilities

  • Engage with customers via our live chat platform, addressing inquiries, resolving issues, and providing product information
  • Maintain a high level of customer satisfaction by delivering prompt, accurate, and friendly service
  • Handle multiple chat conversations simultaneously while ensuring each customer receives personalized attention
  • Identify and escalate complex issues to appropriate departments or supervisors when necessary
  • Collaborate with team members to share knowledge and best practices for improving customer service
  • Document customer interactions and update customer records in our CRM system
  • Stay up-to-date with company policies, products, and services to provide accurate information to customers
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Contribute to the development of FAQs and knowledge base articles to improve self-service options for customers
  • Provide feedback and suggestions for improving chat support processes and customer experience

Requirements

Qualifications

Required:

  • Excellent written and verbal communication skills in English
  • Strong typing skills with a minimum of 50 WPM
  • Proficiency in using computers and various software applications
  • High school diploma or equivalent
  • Ability to work full-time, including evenings, weekends, and holidays as needed
  • Strong problem-solving and decision-making skills
  • Excellent multitasking abilities and attention to detail
  • Patient and empathetic approach to customer service
  • Ability to work independently and as part of a team

Preferred:

  • Previous experience in customer service, preferably in a chat support role
  • Familiarity with CRM systems and chat support software
  • Associate's or Bachelor's degree in a related field
  • Knowledge of e-commerce platforms and online shopping processes
  • Proficiency in additional languages (Spanish, French, or Mandarin a plus)

Skills and Competencies

  • Communication Excellence: Demonstrate superior written communication skills, with the ability to convey information clearly and concisely in a chat environment. Adapt communication style to suit different customer needs and personalities.
  • Technical Proficiency:


Job Tags

Full time, Remote work, Work from home, Afternoon shift,

Similar Jobs

Vetcove

Senior Technical Recruiter Job at Vetcove

 ...Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. As a Senior Technical Recruiter at Vetcove, you will play a critical role in helping to expand the team with top talent. In this role, you will define sourcing... 

Amazon.com Services LLC

Procurement Agent, Prime Air Job at Amazon.com Services LLC

 ...DESCRIPTION Here at Amazon, we embrace our differences. We are committed to furthering...  ...to come. Check out more information about Prime Air on the About Amazon blog ( If you...  ...the-art technologies to solve real world delivery challenges, and provide benefits to customers... 

BCLP

PMO Project Coordinator Job at BCLP

 ...contributed to the execution of multiple projects from inception to implementation. Experience with project management tools such as Smartsheet, Microsoft Project, Asana, Monday, etc. Familiarity with Waterfall, hybrid & Agile /Scrum methodologies. Excellent... 

San Diego Symphony Orchestra

Event Operations Staff Job at San Diego Symphony Orchestra

 ...The Event Operations Staff position is a part-time role supporting the concert experience and day to day operations at the San Diego Symphonys events and performances held in Jacobs Music Center, The Rady Shell, and other venues where the San Diego Symphony performs.... 

Westman Atelier

Freelance Makeup Artist - Raleigh/Durham, NC Job at Westman Atelier

 ...About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and...