Job Description

The opportunity:

ReMatter is a fast-growing start-up pioneering the future of the metal recycling industry ($120bn and growing!). We serve the world's leading metal recyclers, helping them transform industrial and consumer metal into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

As we continue to grow, we are seeking a dynamic Customer Success Manager to drive product adoption and customer satisfaction. This is a pivotal role that will focus on training and enabling customers, ensuring they achieve maximum value from our platform, and maintaining high retention rates through exceptional customer engagement.

This is a remote role and reports to our Director of Customer Experience.

About ReMatter:

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors and founded out of a Stanford research center with Forbes 30-under-30 co-founders. We're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As a Customer Success Manager, you will:

• Act as a solution engineer for customers, advising them on optimal product setup and configuration for their specific workflows
• Help lead the rollout of new solutions to our existing customer base, capturing and synthesizing feedback for product and leadership teams
• Drive product adoption by enabling customers on features and identifying opportunities to increase usage maturity
• Own and lead virtual customer sessions, maintaining exceptional attention to detail across multiple daily interactions
• Manage competing priorities effectively while demonstrating exceptional time management in a fast-paced and high-energy environment
• Interface cross-functionally with product, sales, onboarding, and leadership teams to advocate for customer needs
• Think on your feet during customer conversations, articulating complex concepts clearly while learning and adapting in real-time

We're looking for someone who has:

• Strong aptitude for quickly learning and applying new technologies with high attention to detail
• Outstanding virtual communication skills with the ability to build rapport with a range of personalities and drive engaging discussions over Zoom
• Natural ability to understand complex business workflows and translate them into actionable product implementations
• High energy and enthusiasm with the stamina to be "on" throughout multiple customer interactions daily
• Self-starter mentality with the ability to learn independently and take initiative without extensive direction
• Customer-first mindset with genuine passion for helping businesses succeed through technology adoption
• Comfort with ambiguity and ability to thrive in a rapidly evolving startup environment
• Bachelor's degree or equivalent practical experience
• Open to 10% travel to customer sites and events

Pay Range:

The annualized OTE (On Target Earnings) range for this position is $100k, with a 90/10 base/variable split.

Benefits:

• Flexible time-off: We understand the importance of a work-life balance
• Comprehensive medical, dental, and vision coverage
• Robust 401(k) plans w/ matching
• A smart, fun, and motivated team solving problems to propel recycling forward and have an impact on our customers, their businesses, and building towards a more sustainable future

ReMatter is an Equal Opportunity Employer. ReMatter's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.

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