Job Description

Location & Work Arrangement

• City, State: Columbus, Ohio (Franklin County)
• Work Arrangement: Remote (Will need to attend occasional meetings onsite ). Candidates in Columbus, OH are strongly preferred.
• Contract: This is a Contract position.
• Mode of Interview: Webcam (Teams).
• Travel: Travel is required for occasional on-site meetings.

Key Responsibilities and Technical Environment

The Product Specialist 5 will serve as the primary administrator, focusing on system maintenance, customization, data integrity, and end-user support.

1. Salesforce Administration & Configuration (5+ Years Required)

• System Maintenance: Daily administration and support of Salesforce, including but not limited to managing multiple user setups, permission groups , and system licenses ( CRUD management ).
• Customization: Modify/configure the system to increase benefits and usability through the customization of objects, fields, record types, page layouts, and validations .
• Change Management: Create and manage changes to the system without interrupting the user experience.

2. Integration, Data, and Reporting

• Integration Support: Monitor and manage exception logs for back-end system integration with SFDC .
• Data Quality: Monitor, maintain, and improve data quality , and handle data imports as appropriate.
• Reporting: Create and maintain dashboards and reports , including folder maintenance, and develop new processes with associated reporting.

3. User Support and Documentation

• User Support: Communicate with users regarding new features, enhancements, and system changes. Monitor usage and mentor users/groups needing assistance to enhance the end-user experience.
• Documentation: Document company processes, workflows, process documentation, and field maps.

4. Desired Technical Expertise

• Certifications: Salesforce.com Administrator Certification is required.
• Specialized Tools (Desired): Experience with Salesforce Service Cloud, Salesforce Shield, Drawloop, Copado, ezProtect, OwnBackup (for backups and seeding), and Metazoa Snapshot .

Required Qualifications Summary

Key Expertise/Domain

Salesforce Admin

Administration, configuration, user setups, permission groups, customization (objects, fields, layouts, validations).

5 Years

User/License Mgmt

CRUD management & maintenance of user & system licenses.

5 Years

Certification

Salesforce.com Administrator certification .

Required

Integration/Data

Monitoring/managing exception logs for back-end integration, data quality management.

Required

Soft Skills

Excellent analysis, problem-solving, and communication skills; detail-oriented self-starter.

Required

Education

Bachelor s degree in IT or related field.

Required

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